Slough Removals Privacy Policy
This Privacy Policy explains how Slough Removals collects, uses, stores and protects personal data in connection with our removal and related services. It applies to all Slough Removals customers and prospective customers in our service area, including individuals and business clients, as well as anyone who contacts us to make an enquiry or request a quotation.
1. Data Controller
Slough Removals is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
2. Personal Data We Collect
We only collect personal data that is relevant and necessary for providing our services and running our business. The types of information we may collect include:
Identification and contact details: name, postal address, property addresses for collection and delivery, company name and role where applicable, and communication details you choose to provide, such as online contact details.
Service and booking information: details about your removal or related service, property access information, inventory or item descriptions, preferred dates and times, instructions, and any additional information you provide in relation to your move or enquiry.
Payment and billing information: information required to process payments and manage invoices. Card or bank details are handled in a secure manner in line with payment provider requirements and are not stored by us beyond what is required for processing and record keeping.
Communications: records of communications with you, including enquiries, quotations, confirmations, follow-up messages and any feedback or complaints.
Technical and usage information: limited technical data that may be collected when you visit our website, such as IP address, browser type, pages viewed, and the date and time of your visit. This is used for security, analytics and website improvement.
3. How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you contact us, request a quote, book a service, complete forms, communicate with our staff, or provide feedback.
From third parties, for example when a business books removal services on your behalf, or when partners or platforms pass on your enquiry to us in connection with our services.
Automatically when you access our website, through the use of cookies and similar technologies, for security, analytics and performance purposes.
4. Lawful Basis for Processing
We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the context, this may include:
Contract: processing necessary to enter into or perform a contract with you. This includes arranging quotations, confirming bookings, providing removal and related services, managing payments, and communicating with you about your service.
Legal obligation: processing necessary to comply with legal and regulatory obligations, such as record-keeping, tax and accounting requirements, and responding to lawful requests from authorities.
Legitimate interests: processing necessary for our legitimate business interests, provided these are not overridden by your data protection rights. Examples include managing and improving our services, preventing fraud, ensuring the security of our systems and vehicles, handling queries, and maintaining business records.
Consent: where we rely on your consent for specific activities, for example certain marketing communications where consent is required. You may withdraw your consent at any time, and this will not affect the lawfulness of processing carried out before withdrawal.
5. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, confirm bookings and deliver removal and related services in accordance with your instructions.
To manage payments, invoicing and accounting, and to keep appropriate business records.
To communicate with you about your enquiry or booking, including confirmations, updates, changes, and service-related notifications.
To respond to questions, feedback or complaints and to resolve any issues that may arise before, during or after your move.
To improve our services, operations and customer experience, including staff training and quality monitoring.
To carry out internal administration, risk management, and to protect our business, staff, customers and property.
To comply with legal obligations and cooperate with regulators or law enforcement where required.
6. Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes set out in this Privacy Policy. These third parties act either as data processors on our behalf or as independent controllers, depending on their role.
We may share personal data with:
Service providers and subcontractors who support our operations, such as IT and hosting providers, payment processors, vehicle tracking or logistics providers, and subcontracted removal teams where required to fulfil your booking.
Professional advisers, such as accountants, auditors, or legal advisers, where necessary for our legitimate business interests or to comply with legal obligations.
Public authorities, regulators, law enforcement or courts, where we are required to do so by law or where it is necessary to protect our rights, property, staff or customers.
Where we use third-party processors, we ensure that appropriate contracts and safeguards are in place to require them to process your data only on our instructions and to protect it adequately.
7. International Data Transfers
Our core operations are based in the United Kingdom. If any of our service providers or systems involve transfers of personal data outside the UK, we will ensure that appropriate safeguards are used in line with data protection law. This may include the use of standard contractual clauses or reliance on adequacy regulations where applicable.
8. Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including for satisfying any legal, accounting or reporting requirements.
In general, we will retain customer and booking records for a period that allows us to manage ongoing services, handle queries or disputes, and comply with statutory retention periods under tax and accounting laws. After the relevant retention period expires, data will either be securely deleted, anonymised, or archived with restricted access where continued retention is required.
9. Security of Your Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, staff training, secure storage, and safeguards when transmitting information. While no system is completely secure, we work to ensure that the level of protection is appropriate to the risks presented by our processing activities.
10. Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it.
Right to restriction of processing: you may request that we restrict the processing of your personal data in certain situations, such as while we are considering a request for rectification or objection.
Right to data portability: in certain circumstances, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or transmit it to another controller where technically feasible.
Right to object: you may object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds to continue. You also have an absolute right to object to direct marketing at any time.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data.
11. Use of Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure the site functions correctly, enhance performance, and collect anonymous statistics about usage. Where required by law, we will seek your consent before placing non-essential cookies and provide you with options to manage your preferences.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will apply from the date of publication. We encourage you to review this Policy periodically so that you remain informed about how we protect your personal data.
13. Contacting Us About Privacy
If you have any questions about this Privacy Policy, how we process your personal data, or if you wish to exercise your data protection rights, you can contact Slough Removals using the contact details provided on our website or in our service documentation. We will respond to your requests and concerns in line with applicable data protection laws.
