Slough Removals Standard Terms and Conditions
These Terms and Conditions set out the basis on which Slough Removals provides household and commercial removal, packing, storage, delivery and associated services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or purchases the services from Slough Removals.
Company, we, us, our means Slough Removals.
Services means any removal, packing, unpacking, loading, unloading, storage, delivery, disposal or related services provided by the Company.
Goods means all items and belongings which are the subject of the Services.
Contract means the agreement between the Customer and the Company comprising these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Scope of Services
The Company offers domestic and commercial removals, packing and unpacking, loading and unloading, transportation of goods, and related services. Services are available for moves within the local service area and to and from surrounding regions, subject to availability and agreement.
Any additional services, including but not limited to dismantling and reassembly of furniture, specialist item handling, storage, or waste removal, must be expressly agreed in advance and may incur additional charges.
3. Quotation and Pricing
All quotations are based on the information supplied by the Customer, including property access, parking arrangements, volume and nature of goods, and distance of the move. Quotations are normally provided as fixed price estimates, subject to these Terms and Conditions.
The Company reserves the right to amend the quotation or apply additional charges if:
Information provided by the Customer is inaccurate or incomplete.
Access at either property is significantly restricted, resulting in additional time or resources being required.
Stairs, lifts, long carries, or unusual access conditions have not been disclosed.
The nature, quantity, or weight of goods differs from that described when the quotation was provided.
Services are requested outside normal working hours, or there are delays caused by circumstances beyond our reasonable control, such as waiting for keys or completion of contracts.
Unless expressly stated otherwise, quotations do not include insurance, customs duties, tolls, parking charges, storage fees, or waste disposal costs. Any such charges will be the responsibility of the Customer.
4. Booking Process
A booking is made once the Customer has accepted the quotation and the Company has confirmed the booking in writing, which may include confirmation via electronic means. The Company may require a deposit to secure the booking and reserve the chosen date.
The Customer is responsible for checking all details on the quotation and confirmation and notifying the Company promptly of any errors, changes of date, or amendments required. Changes to the booking may result in a revised quotation and may be subject to availability.
The Company reserves the right to decline a booking at its discretion where it reasonably believes it would be unsafe, unlawful, or impracticable to carry out the requested Services.
5. Customer Responsibilities
The Customer agrees to:
Provide accurate and complete information for the quotation and booking.
Ensure suitable parking arrangements are in place at both collection and delivery addresses and to obtain any necessary permits or permissions.
Arrange for appropriate access to the property, including lifts or stairways, and to ensure the property is safe and ready for work to commence.
Ensure that goods are properly packed and prepared for transport where packing services are not included.
Be present, or have an authorised representative present, during collection and delivery to supervise the move, confirm items to be moved, and sign relevant documentation.
Comply with all applicable laws and regulations in connection with the move, including waste regulations and any restrictions on parking or access.
6. Items Excluded from the Service
Unless expressly agreed in writing, the Company will not carry or handle:
Any illegal, prohibited, or stolen goods.
Cash, jewellery, watches, precious metals, or stones.
Valuable documents, securities, or financial instruments.
Hazardous, explosive, or flammable materials, including gas cylinders, paints, chemicals, and fuels.
Live animals, plants, or perishable goods that may deteriorate during transit or storage.
If the Customer includes any such items without the Companys knowledge and consent, the Company shall have no liability for loss, damage, or deterioration of those items, and the Customer agrees to indemnify the Company for any resulting loss, damage, or expense.
7. Packing and Preparation
If packing services are included in the Contract, the Company will use reasonable care and skill in packing the goods using appropriate materials. If the Customer undertakes their own packing, they are responsible for ensuring that goods are properly and safely packed for transportation.
The Company is not liable for damage arising from inadequate or improper packing carried out by the Customer or a third party instructed by the Customer. The Customer should remove and safely store any fragile items, valuables, and confidential documents unless packing of such items has been expressly agreed.
8. Payments and Charges
Unless otherwise agreed in writing, payment terms are as follows:
A deposit may be required at the time of booking to secure the moving date.
The balance of the quoted price is payable on or before the day of the move, as specified in the booking confirmation.
Additional charges, including waiting time, extra labour, parking fees, and other costs incurred due to circumstances beyond our control, are payable upon completion of the Services or as otherwise notified.
All payments must be made in the currency and by the methods specified in the quotation or booking confirmation. Time for payment shall be of the essence.
If the Customer fails to make any payment when due, the Company may withhold services, retain goods until payment is received, or cancel the booking. The Company may also charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.
9. Cancellations and Changes by the Customer
The Customer may cancel or postpone a booking by providing notice to the Company. Any cancellation or change is subject to the following:
If cancellation or postponement is notified more than a specified number of working days before the move date, the Company may refund the deposit, less any reasonable administrative costs and non-refundable expenses already incurred.
If cancellation or postponement is notified within a short period prior to the agreed move date, the Company reserves the right to retain some or all of the deposit or to charge a cancellation fee proportionate to the work and costs already committed.
Where the Customer changes the move date, the Company will make reasonable efforts to accommodate the new date but cannot guarantee availability. A revised quotation may be issued where appropriate.
10. Cancellations and Changes by the Company
The Company may cancel or amend the Services where necessary due to circumstances beyond its reasonable control, including extreme weather, road closures, vehicle breakdowns, accidents, illness, or legal restrictions.
In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of amounts paid for the Services not provided. The Company will not be liable for any consequential loss or expenses incurred by the Customer as a result of such cancellation or amendment, save as required by law.
11. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. Subject to the exclusions and limitations set out in these Terms and Conditions, the Companys liability for loss of or damage to goods in its custody or control shall be limited to a reasonable amount per item or per consignment, as set out in the quotation or booking confirmation.
The Company shall not be liable for:
Loss or damage arising from wear and tear, gradual deterioration, inherent defects, or pre-existing damage.
Loss or damage to goods not packed or prepared by the Company, unless a clear case of negligence is established.
Loss of or damage to fragile items where they have not been professionally packed by the Company, or where the Customer has requested removal against the Companys advice.
Indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of business opportunities.
Delays in collection or delivery arising from circumstances beyond our reasonable control, including traffic conditions, roadworks, accidents, or delays in completion of property transactions.
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
12. Customer Warranties and Indemnity
The Customer warrants that they are the owner of the goods or are authorised by the owner to enter into the Contract and to arrange the Services. The Customer agrees to indemnify the Company against any claims made by third parties relating to ownership, possession, or removal of the goods.
The Customer is responsible for checking that all goods have been loaded at the collection address and unloaded at the delivery address. The Company is not liable for any items claimed to be missing after completion of the move unless the Customer can show that the item was handed to and accepted by the Company.
13. Waste and Disposal Regulations
The Company operates in accordance with applicable waste management and environmental regulations. Removal of waste, unwanted items, or rubbish will only be carried out where expressly agreed as part of the Services and may be subject to additional charges.
The Customer must not request the Company to dispose of any hazardous, controlled, or prohibited materials through normal waste channels. Where waste disposal is provided, items must be suitable for lawful disposal at licensed facilities.
The Company reserves the right to decline removal or disposal of any items it reasonably believes may breach environmental, waste, or safety regulations. The Customer shall be responsible for any fines, penalties, or costs incurred as a result of providing inaccurate information about the nature of items for disposal.
14. Storage Services
Where storage is provided or arranged, goods will be stored in suitable facilities and reasonable care will be taken to protect them. Storage is provided subject to separate storage terms, including charges, access arrangements, and notice periods. Storage charges must be kept up to date; the Company may exercise a lien over stored goods for unpaid charges and may, after giving notice, sell or dispose of goods to recover sums due.
15. Claims and Complaints
Any visible loss or damage to goods or property should be reported to the Company as soon as reasonably practicable, ideally on the day of the move or within a short period thereafter. The Customer should provide details, including photographs where available, and any relevant documentation.
The Company will investigate complaints in a fair and timely manner and may request additional information. Where liability is accepted, compensation will be offered in accordance with the limitations set out in these Terms and Conditions and any applicable insurance cover.
16. Insurance
The Company maintains appropriate insurance cover for its activities in line with industry practice. The level and scope of cover may be set out in the quotation or made available on request. It is the Customers responsibility to consider whether this level of cover is sufficient for their needs and to arrange additional insurance if required.
17. Data Protection and Privacy
The Company will collect and process personal information necessary for the booking and provision of Services, including names, addresses, and contact details. Such information will be handled in accordance with applicable data protection laws and used only for legitimate business purposes, including administration of the Contract, customer service, and legal or regulatory compliance.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
19. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or regulatory body, the remaining provisions shall remain in full force and effect.
No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
The Contract constitutes the entire agreement between the Customer and the Company in relation to the Services and supersedes all prior discussions, correspondence, or arrangements. No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
